Refund policy

At MUNTAHA, we are committed to providing you with high-quality, authentic products. Due to the unique nature of our items and to maintain strict quality control, all sales are considered final.

We do not accept returns or exchanges for reasons other than damage or defect.

1. Exceptions: Damaged or Defective Products

If you receive an item that is damaged, defective, or incorrect, we will be happy to assist you with a replacement or a full refund.

Conditions for Reporting Damage:

  • Notification Window: You must notify us of any damage or defects within 24 hours of receiving your order (based on the delivery time confirmed by the shipping carrier).

  • Required Proof: Please send an email immediately with the following information:

    1. Your Order Number.

    2. A clear description of the damage or defect.

    3. Photographic evidence (clear photos) showing the damage.

Notification Email: Please send all damage reports to: customerservice@muntahaus.com

2. Processing and Resolution

Once we receive your notification and verify the damage, we will provide instructions on how to proceed. We may offer one of the following resolutions at our discretion:

  • Replacement: We will ship a replacement of the exact same item, subject to availability.

  • Refund: If a replacement is not available, we will issue a full refund for the cost of the damaged item.

3. Non-Returnable Items

Because all sales are final, we cannot accept returns or offer exchanges for any reasons related to:

  • Change of mind

  • Incorrect size or fit (please check our size guides carefully before ordering)

  • Color variation (due to screen resolutions)

  • Dislike of the style

  • Items damaged after being worn, washed, or altered.

By completing your purchase with MUNTAHA, you agree to abide by this Return and Exchange Policy.